Return & Refund Policy

At Cocozz, every piece of jewelry is carefully inspected and quality-checked before shipping. Due to the nature of jewelry and hygiene considerations, we do not accept returns or exchanges unless the product is defective, damaged, or incorrect upon delivery.

Eligible Cases

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To process your request, kindly provide:

• Your Order Number

• Clear photos or videos of the product

• A brief description of the issue

Replacement & Store Credit

Once the issue has been verified, we will offer either:

• A replacement product, or

• Store credit (as per your preference)

Refund Policy

Refunds will only be issued in rare situations where a replacement is not possible or the product is unavailable.

If a refund is approved, it will be processed through the original payment method within 7–10 business days.

Non-Eligible Returns

The following items will not be eligible for return, exchange, or refund:

• Products that have been used or worn

• Products that have been damaged due to improper handling

• Altered or modified products

• Orders reported after 48 hours of delivery

• Sale or promotional items (unless received damaged or incorrect)

Important Note

Our anti-tarnish jewelry is designed for long-lasting wear. However, normal wear and tear, exposure to chemicals, perfumes, water, or improper care are not considered manufacturing defects and are therefore not eligible for return or refund.

We aim to ensure a smooth and trustworthy shopping experience, and your satisfaction is important to us.

For any return or refund-related inquiries, please contact us at:

Email: support@cocozz.com
WhatsApp: +91-9515365596